Gold Coast Cattery Testimonials

Gold Coast Cattery Testimonials

 

 

The Vet Lounge deserve the very highest accolades. In November of 2013, I contacted the Vet Lounge from New Zealand, as my cat, Freedom was due to fly to the Gold Coast, and would be in need of long term boarding. The Vet Lounge had been recommended to me by friends, who had seen a write up in the local paper about their winning services and had also used the facilities themselves.

 

 

From that first phone call, I was very impressed with the professionalism that the staff demonstrated. They were very understanding and keen to accommodate my request for a safe and happy boarding place for my cat, who is very much a treasured member of my family. As I knew my cat would be in long term boarding for a few months, it was important to me that my daughter and I would be able to visit her frequently at her boarding premise, up until the time that we would be settled and able to welcome her into our own home.

 

 

The Vet Lounge responded to all emails, and sent through all the necessary forms. Their service was prompt, friendly and excellent. When we finally arrived in Australia, they welcomed Freedom and took care of her straight away.

 

 

She was given a very spacious room, and was extremely well catered for.

Since her first room, Freedom has been allocated the New Zealand room, and she is very, very happy. The facilities in my opinion rate as 5 star for feline guests. I love the way each room has been designed with full knowledge of a cat’s needs. Different textures, scratch posts, stairs to the ceiling, soft bedding, hiding places and toys to keep them entertained. Everything is perfect.

 

 

As Freedom has been a long term boarder, she has been introduced to some of the other resident cats, and she has been given lots of freedom to explore the open area, as well as the vet’s office, which she is very fond of! I am sure it must remind her of home.

 

 

There are no words to express how grateful I am for the care that has been given to my special girl. She is shown so much love, and always looks very happy when we visit her. We fear she may not wish to leave! The aircon has also been a big bonus, and we are grateful that she has not had to endure some of the very hot days we have had this Summer.

 

 

And, it is with heartfelt thanks, that I wish to express how appreciative my daughter and I are, of the welcoming way in which the staff welcome us onto their premises to have a cuddle with our girl.

Thank you Vet Lounge. You have made our entry into Australia a very, very warm one. We shall definitely continue to use your facilities in the future.

We wish you all the greatest of blessings.

 

Kind regards

Chantal and Grace

January 2014

 

 

A big thank you for caring for Tilly while we visited Melbourne for 6 days. Just thought you would like to know that after picking her up she spent the night crying at the window wanting to go back to the Daintree Forest! We are looking forward for her spending some more time at the Daintree Forest. Congratulations on an amazing Cattery! Ms McPherson

 

To The Vet Lounge Team

Millie had a wonderful and happy stay at the vet lounge, this was evident from the time we dropped her off, she was so settled to when we picked her up and she was very settled and happy and when we got home she was as beautiful and friendly as ever. No fretting or stress at all! You were all so friendly and helpful and we want to thank you for the time and care that you take in making our little family members feel so safe and secure! The rooms were so clean and the environment is so relaxing and fabulously boutique! We all loved walking in there and seeing how happy and relaxed all of the animals were. You are providing a wonderful service - second to none.

Thank you

The Simpson Family  

 

To the team at the Vet lounge. Thank you once again for taking wonderful care of Tilly on her adventure to the Daintree Forrest. She loves staying there and climbing on all the shelves in her apartment. It was great to hear that she enjoyed the pot of grass and she does loves her new cat nip toy. It is absolutely one thing that I don’t have to stress about when we go on holiday, as I know that she is well looked after. Once again thank you and I am sure she will love her next stay with you.

Kind regards,
Jo McPherson

 

We have found that Bella  and Boots are looked after very well and we love knowing that they are being cared for as if we were doing It ourselves.

Peter and Vivian Steele

Hi all

It is always a pleasure to drop Jessie our cat off at the vet lounge as Jessie our burmese  is starting to learn she is really a “cat” ! Horror!  And the whole team have the patience with me to introduce the crew that is currently boarding there. I especially love the fact that through the experience of the team they realised with jessie first up that the grab and bite on the ankles when they left the room only meant please pat me more and not that she is a complete feral cat. Mind you she has most of our family scared of her through this and other antics that only burmese owners would understand.

 

Jessie also prefers the African suite and this  is always taken into consideration when I book a stay. We have had many animals over the years and many boarding situations , some horror stories amongst them , but I feel the most comfortable with the vet lounge as not only do they get the love and care they need but you also have the comfort in knowing that if they did happen to get sick that they could not be in a better place.

 

I would highly recommend for any cat lover to take a visit to see how amazing the “suites  “ are ...right to to one with a tv in it...but when you book make sure you dont request the africa room in case Jessie is coming to stay. Ha Ha

 

Kindest Regards

Mary, Jye and Jessie x

Hi team,
 
Both of my cats, Ella and Banjo, stayed with you guys over the Christmas and NY holidays (10 days total).  This was their first boarding experience and I was worried that since they are older cats (9 & 10 years old), that they would be upset with me after picking them up at the end of their stay.  I expected them to be a bit skittish and distant showing their distaste for being taken away from their home.  However, it was the complete opposite! The didn't seem upset, distant, or confused at all!  I honestly think they enjoyed their stay and I feel so much more relaxed about going away now.  The cats will be staying at the Vet Lounge again for 3 weeks in April and I'm not at all worried or concerned as I know they are truly in GREAT HANDS!
 
Thanks so much for taking care of our babies!
 
All the best,
Kristy, Warren, Maverick and Ivy (The Artz family)

 

Dear Vet lounge Team

 

We were very pleased with the standard of accommodation and care that Kenji received when he spent a couple of days with you recently. We will certainly call on your services when required in the future.

 

Jenny and Mike Brisk

 

 


 

 


 

What People Say

Hi all

It is always a pleasure to drop Jessie our cat off at the vet lounge as Jessie our burmese  is starting to learn she is really a “cat” ! Horror!  And the whole team have the patience with me to introduce the crew that is currently boarding there. I especially love the fact that through the experience of the team they realised with jessie first up that the grab and bite on the ankles when they left the room only meant please pat me more and not that she is a complete feral cat. Mind you she has most of our family scared of her through this and other antics that only burmese owners would understand. 

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